Specialized Certificate course in Front Office Management

Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments.

In the hotel industry, the front office (also known as front desk) welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the accounts. The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.

The front office receives information about the customers then will pass onto the other department of the company. The front office can also contact with marketing and sales department when the customers have questions on it. Staffs working in the front office can also deal with simple tasks, such as sorting out emails, helping out on printing and typing works. Front office staffs need to use different skills on technologies too, such as using the printers, fax machines and phone. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out internally in the office.

Specialized Certificate course in F & B Service Management

Food and beverage service department is an integral place in any hotel which is responsible for the systematic and the actual service of food and beverage to the general public or customers as per the order in any F &B outlets. This department plays a vital role on the delivering the accurate service of food and beverage by placing the orders from the hot or cold plates of kitchen to the customers table in the proper and the hospitality manner.

This department in any hotel plays a vital role in the profitable process of the hotel business. Among the total revenue collected in the hotel, about 40% contribution is directly accredited to F & B Service department. This department is specialized by its output of the products that satisfies customers demand for food and beverage. For the proper control and the effective management of the total staffs and their duties, this department is divided into different units or sections which are also called as an outlet. Each outlet is specialized for the special functions. For the systematic and a good service process of any F & B outlet, presentation, time keeping, order taking and the suggestive selling are the key element of a service to be maintained by service staffs.

The staffing pattern of F & B department is basically divided into two parts. They involve the service staffs and the kitchen staffs. In the modern concept of catering, this department generally focuses on the product knowledge, salesmanship, customer’s relation and expectation rather than the traditional style of service. The guest satisfaction is only ensured when the service

Specialized Certificate course in Hotel Housekeeping Management

Housekeeping is the department that deals essentially with cleanliness and all ancillary service attached to that.

Accommodation in hotels tend to be the largest part of the hotel, it is the most revenue generating department, the housekeeping department takes care of all rooms is often largest department in hotels. The rooms in hotels are offered as accommodation to travelers/ guest as individual units of bedroom. Some interconnected rooms are also made which will be helpful to the guest and families. Many hotels offer suits to the guest.

Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also. Hotel aims to make environment comfortable and offer specialized service to the guest.

In hotels major part of revenue comes from rooms, rooms which is not sold on any night losses revenue forever and reason for poor occupancy can be anything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose is to improve whole appeal of the room. A guest spend more time alone in his room than any other part of the hotel, so he can check up the cleanliness he wishes to as some of the guest are more health conscious these days.

In general, housekeeping departments are in charge of keeping buildings clean. They sweep, mop, dust, vacuum and clean the bathrooms. Housekeeping staff also clean windows and public areas, and they often remove trash and deposit it in the building's dumpsters. Many refill toilet paper rolls and hand soap in the bathrooms, and keep an eye out for issues such as burned-out light bulbs that need replacing, sometimes changing the bulbs or telling maintenance about the issues.

In addition to basic duties, hotel housekeeping employees change sheets and make beds in the guest rooms. They keep the rooms stocked with clean cups, coffee supplies, towels and other bathroom items, such as shampoo. These staff members often must pass background checks because they have access to guests' private belongings, including cash and jewelry left in the rooms. In the laundry room, some housekeeping employees wash, dry and fold sheets and towels. Housekeeping staff often deliver additional items guests request, such as extra pillows or blankets.

Specialized Certificate course in Bar Management

The specialised certificate course on bar management is designed to equip students with the skills and knowledge required to manage a bar successfully. The course covers various aspects of bar management, including inventory management, staff training, customer service, marketing, and financial management.

Throughout the course, students will learn about different types of bars and their unique requirements. They will also gain hands-on experience in creating menus, managing inventory, and developing marketing strategies to attract customers.

The course is suitable for anyone interested in pursuing a career in bar management or those who want to enhance their skills in this area. It is ideal for bartenders, bar owners, or hospitality professionals looking to upskill.

Upon completion of the course, students will receive a specialised certificate that demonstrates their expertise in bar management. This certification can help them stand out in a competitive job market and advance their careers in the hospitality industry.

Specialized Certificate course in Food Production

The specialised certificate course on food production management is designed to provide students with the skills and knowledge needed to effectively manage food production operations in various settings, including restaurants, hotels, and catering companies. The course covers topics such as menu planning, recipe development, food safety and sanitation, kitchen management, and cost control.

Throughout the course, students will learn about different types of cuisines and how to prepare them efficiently and effectively. They will also gain hands-on experience in managing kitchen operations, including ordering supplies, managing staff, and ensuring quality control.

The course is suitable for anyone interested in pursuing a career in food production management or those who want to enhance their skills in this area. It is ideal for chefs, restaurant managers, or hospitality professionals looking to upskill.

Upon completion of the course, students will receive a specialised certificate that demonstrates their expertise in food production management. This certification can help them stand out in a competitive job market and advance their careers in the hospitality industry.